As a Learning Partner, you will change leaders who change the world by playing a pivotal role in supporting our participants achieve their professional aims and objectives across their full customer journey, from application to post-programme, optimising our Executive Education portfolio.

Role Overview:

Acting as a relationship lead and strategic point of contact, the Learning Partner builds individualised learning pathways, drives participant engagement, and ensures alignment between participant goals and programme outcomes. This role also takes ownership of post-programme follow-up, champions continuous improvement, and contributes to rankings and data reporting. As a new position, the Learning Partner will also co-design and embed supporting processes and tools across JBSEEL, working closely with the Business Development team, Learning Designers, Programme Managers, and Transformation teams. Our Flagship programmes are offered to exceptional leaders from around the globe who are wanting to develop themselves professionally and personally. The Flagship programmes are vitally important for our Open Programmes portfolio and often feature as selected programmes for the annual Financial Times (FT) rankings. The successful candidate will work closely with the Academic Programme Directors, and members of faculty, in addition to the wider Executive Education Open team. This team typically includes Programme Managers, Business Development Directors, Learning Designer, Product Managers, and the Head of Transformation. Our flagship programmes typically take place in either face-to-face or Live Online formats, ranging from three days to two/three weeks, to multiple modules over a year.

As the role will have direct correlation with the running of our programmes, some programme schedules will fall outside typical office hours, including weekends, and the flow of work may not follow a regular working week. There may also be opportunity for travel, depending on alumni or reunion demand. However, we understand the importance of flexibility in managing work-life balance and our structure includes flexible working hours to accommodate individual needs and preferences.

Main Responsibilities:

Strategic participant engagement

• Build trusted relationships with flagship participants, and create tailored learning plans aligned to their personal and professional goals.
• Lead onboarding and early engagement, acting as a first point of contact and aligning expectations across internal teams.
• Attend live programme sessions, dinners, and socials to build rapport, monitor experience, and gather insight.
• Coordinate 1:1 touchpoints, check-ins, and personalised communications during and after delivery.
• Own the long-term engagement process, including 3 to 12-month follow-ups, to reinforce learning application and client satisfaction.

Programme alignment and journey design

• Review participant aims at multiple stages: application, live launch, 360 reviews, and post-programme, with an additional oversight of coaching impact.
• Collaborate with Central Services and Business Development teams to produce tailored participant reports (e.g. reading lists, goals review, feedback summaries).
• Use programme and cohort data to create Live Launch and end-of-programme slides to reinforce goals, faculty touchpoints, and key takeaways
• Suggest content enhancements across the portfolio based on participant feedback and journey insight.

Data, analytics, and reporting

• Lead the analysis and reporting of participant aims achievement and satisfaction.
• Feed key data into programme debrief decks and thought leadership tracking.
• Manage dashboards to track ongoing engagement and improvement opportunities.

Internal collaboration and process innovation

• Liaise with Programme Managers, Business Development, and Learning Designers to align learning experience with delivery and sales promises
• Contribute to the FT Follow-Up workstream and process reviews that improve participant experience.
• Champion the use of new systems, tools, and microlearning approaches to enhance the post-programme journey.
• Support the Head of Transformation in prioritising customer initiatives and embedding change across JBSEEL.

Additionally

• Contribute effectively to JBSEEL values and team activities.
• Participate in and contribute to special projects where relevant.

About You:

Our ideal candidate should have the following qualities, skills and attributes. We encourage you to apply for this role even if you do not match every attribute listed on the job description. As an education provider, we are keen to support onboarding and learning for those new to our context.

Essential

• Strong background in project management, operations or change delivery.
• Skilled in systems thinking, data analysis, and cross-functional stakeholder engagement.
• Experienced in facilitating change in dynamic environments.
• Excellent interpersonal skills with the ability to build trust and motivate others.
• Ability to work with academics, senior decision makers and company executives.
• A committed approach to work, willing to demonstrate flexibility where necessary in order to ensure that clients’ and stakeholders’ needs are met within the scope of the project.
• Ability to demonstrate a highly developed level of professional customer service and a strong desire to exceed expectations. 
• Excellent communication skills, with the ability to demonstrate accuracy and fluency in spoken and written communications. 
• Demonstrated ability to work sensitively and confidently across cultures, with enthusiasm for engaging diverse participant groups and building inclusive relationships.
• Very comfortable managing and manipulating numerical and qualitative data.
• An ability to work under pressure and to enjoy the challenges of tight deadlines.
• The ability to demonstrate JBSEEL’s values of: Embodying world-leading excellence; Having and encouraging a growth mindset; Making others great, always; Being positive and solution-oriented; Being better together.

Desirable

• Previous experience working for leading business schools.
• Familiarity with rankings submissions and alumni engagement.
• CIPD Level 5 in Organisational Learning and Development.
• Understanding of structured change or customer experience frameworks.
• Adept at using AI and digital tools to streamline communication and reporting.
• Familiarity with CRM systems (e.g. Dynamics) and learning engagement platforms.
• An understanding of adult learning, behavioural science, or coaching models.
• Experience contributing to the design, delivery, or enhancement of executive or leadership development programmes.
• Experience writing tailored communications, reports, or materials for senior audiences.

Other information:

This is a full-time, permanent position. There will be a nine-month probationary period. Working hours are 40 hours per week.  The successful applicant must be willing to work such additional hours as are necessary for the proper performance of their duties. This is hybrid role, with a current company-wide requirement of a minimum of two working days from our office in Cambridge. Due to nature of the role, there may be periods during the year where you will be expected to be on-site full-time. Flexible working patterns and schedules are supported.

The deadline for applications is midnight on Sunday 14 September 2025.